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SHIPPING POLICY

Shipping Overview

We are committed to delivering your order with care and efficiency. Our team processes all orders within 1-2 business days, ensuring your carefully selected items are prepared for shipment. Whether you're shopping for everyday essentials, outdoor gear, or formal attire, we prioritize secure packaging to protect your purchase during transit. Our logistics partners are selected for their reliability to ensure your order reaches you in perfect condition.

Shipping Timeframe

Processing times may vary slightly depending on order volume and product availability. Once dispatched, delivery typically takes between 10 to 15 business days for standard shipments. Please note that unforeseen circumstances such as weather disruptions or carrier delays may occasionally extend this timeframe. We recommend placing orders in advance for time-sensitive needs.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. Shipping fees are automatically calculated at checkout based on your order total and destination. Promotional periods may occasionally include free shipping for all orders—check our homepage for current offers.

Shipping Regions

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Unfortunately, we are unable to deliver to certain remote locations or areas with shipping restrictions. During checkout, our system will automatically confirm whether we can deliver to your address. For specific inquiries about your region, feel free to contact our support team.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your package's journey. For convenience, you can also log into your account on our website to view real-time updates. If you encounter any issues with tracking information, our customer service team is available to assist.

Delayed or Lost Shipments

While we strive for timely deliveries, occasional delays may occur due to factors beyond our control. If your shipment exceeds the estimated delivery window or appears lost in transit, please contact us immediately at [email protected] with your order details. We'll collaborate with the carrier to resolve the issue promptly and keep you informed throughout the process.

Customs & Import Duties

International customers may be subject to customs fees, import taxes, or other charges imposed by their local authorities. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your country's customs office to estimate potential additional costs before placing an order. Unfortunately, we cannot reimburse these charges or adjust declared values on shipments.
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StepStyle: Slip-On Flats, Sneakers, Boots, Heels, and More
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